Allport’s All Property All Suburbs is committed to providing quality Real Estate related services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. By using our services, you consent to us collecting, maintaining, using and disclosing your personal information in the way described in this Privacy Policy.
We have adopted the Australian Privacy Principles (APPs) contained in The Privacy Act 1988 (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes:
- Names.
- Residential and postal addresses.
- Email addresses.
- Phone, mobile and fax numbers.
- Date of birth.
- Family details.
- Employment details.
- Financial and banking details.
- Copies of photo identification.
- Property value information.
This Personal Information is obtained in many ways, including:
- Interviews, open home inspections and from property enquiries received.
- In person and by mail, telephone, fax and email or via our website https://www.allportsallpropertyallsuburbs.com.au/
- From media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our property sales and leasing services to you, providing feedback or information to our clients and for office use.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, membership of a trade association or other professional body, sexual preferences or criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties, including mortgage brokers, banks and other loan providers, solicitors, conveyancers and other property professionals where you consent to the use.
- For the purpose for which it was collected, e.g., as part of a sale or leasing process, for marketing purposes or in the provision of another service.
- To employees, contractors and service providers who assist us in operating our business and providing our services.
- In circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party.
- Safety and security purposes.
- Where disclosure is required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Allport’s All Property All Suburbs will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Allport’s All Property All Suburbs
Shop 13, 129 Waldron Road
Chester Hill NSW 2162
Phone: 02 9644 3999
info@allportsrealestate.com.au